The Sherry-Netherland named the #1 Top Hotel in the United States by TripAdvisor
We strive to deliver a world-class experience at The Sherry-Netherland hotel with a blend of classic luxury, modern comforts, lavish amenities and unsurpassed service that makes for an unforgettable stay for elite New York travelers. We consider it high praise to hear our guests proudly say “We’re at The Sherry,” and appreciate being the preferred choice among New York City luxury hotels.Your positive New York City hotel reviews and ratings have brought about recognition from TripAdvisor, which has named The Sherry-Netherland the #1 Top Hotel in the United States in 2016 TripAdvisor Travelers’ Choice™ awards for Hotels. In addition to its new #1 ranking, The Sherry-Netherland has also been recognized as the #22 Top Hotel in the World and #23 Best Hotel for Service in the U.S. We always invite guests to use TripAdvisor to let us know how we’re doing. Thanks to your appraisals, you’ve helped us shape what exemplary service means:
Among our favorite New York City hotel reviews:
This holiday was a present for my wifes 50th year. The hotel has now become about of our lives in the fact that we will never stop talking about our whole experience created by the hotel and the hotel staff.
Beautiful room, spacious, elegant, and very clean. Very friendly and professional staff. They made a fuss over us as we were celebrating our anniversary at their hotel. A lovely touch with champagne, flowers and cards. Thank you! We will be back!
we had an amazing stay at SN. the staff offered the most warm gracious hospitality. it was truly a wonderful visit to this elegant hotel. our city view suite was delightful, comfortable and quiet. we look forward to returning!
Real excellent, friendly, old-fashioned service! To stay here is a special treat. From the time one arrives to departure, you are made to feel welcome. The decor is stunning. The bedroom is spacious with everything one could want, including a very comfortable bed. Our room was at the back of the hotel, so there was no view. But there was also no noise! There was no extra charge for cold drinks taken from the minibar.
Always excellent service and friendly faces...very like family. Many Thanks.
It goes without saying that the building is wonderful and in a great location. What makes a hotel memorable are the individuals and their efforts to look after you. The team here are amazing. Having booked a park view room I emailed the hotel asking for a high floor to celebrate my husbands 50th birthday. They surpassed my expectations expectations. A 12th floor room with birthday card and champagne. As you would expect your every need is catered for. Highly recommended.
Loved The Sherry Netherland....will always stay here every time we return to New York!!!! Impeccable service....outstanding location!! Every staff member went out of their way to make us feel at home....extremely courteous unlike our past experiences at other hotels...kids got welcome amenities and were thrilled!
This was our first time to NY and had a wonderful stay with you! Loved the clean room, twice daily cleaning, flowers, chocolates, large room and super clean bathroom with amazing shower:) will not stay anywhere else next time we come again. Nothing to improve on. Best hotel experience ever!
My wife and I keep saying to each other how our stay ranks up there as one of the best recent hotel experiences we've had. Phenomenal in every way!
Our new favorite hotel in NYC! Loved it! Staff were absolutely wonderful and room was so spacious and clean. We will always stay at the Sherry-Netherland!!
I loved my stay at the Sherry Netherland! I can see first hand why it receives such amazing reviews on Trip Advisor. The place really is so charming, from the decor in the lobby, to the elevator attendants, to the beautiful rooms and lovely welcome chocolates. The staff at the concierge were lovely and very accommodating. I loved the location being so close to Central Park which is one of my favourite parts of NYC. The free wifi and complimentary sodas and waters were a lovely touch! Next time I am in New York this will be the place I stay!
Thank you for the extra special treatment for our anniversary stay on Wed June 8th, 2016. We loved the fresh flowers and cards and sweets. The champagne was a very kind gesture. Lovely hotel and very friendly front desk staff. I'm vying for making our anniversary stay a tradition at your hotel!
This hotel does a terrific job of pretty much everything. Really well staffed with helpful, friendly people. The room was spotless. The bed super comfy. We loved it! We had room service once and it arrived exactly when promised, hot and delicious. A great stay.
A special place, it does not get better then this. There are many beautiful and classic hotels this is of course one but what makes this special is the staff, each one professional and so kind. I can't wait to return!
We truly enjoyed our stay at the Sherry. Everything was perfect: the room, the service, the food. We were there to celebrate my daughter's birthday and they gave her a card and some delicious cupcakes. The suite was quite large and very comfortable. Beautiful furnishings. We had a complete kitchenette as well as a walk in closet. They provide complimentary water, sodas and coffee. The staff was exceptional. Everyone there made us feel like family. We enjoyed the room service breakfast. Hotel is in an excellent location to do everything. Will book this hotel in a heartbeat on our next visit to NYC!
We visit New York 3-4 times a year and always stay at the Sherry. It's been our New York home away from home for 15 years. We spent out honeymoon here and come to celebrate all of our special occasions (Birthdays, anniversaries). Why mess with perfection? The hotel is a gem. It's location is unparalleled and gives us easy access to the worlds finest shops, restaurants, museums and Central Park. We feel cosseted and cared for. The wonderful staff always greets us with a "welcome back!". They go out of their way to accommodate. It should also be mentioned that the food- whether in Cipriani or taken in the room- is superb!
We were on the 15th floor in a room which has been totally renovated and was spectacular. Huge flat screen TV, Cararra marble in bathroom and very elegant design. The room is extremely comfortable and perfect for the little time we actually spent in the room. As always the staff there are so welcoming and have all been working there for years. It is truly our home away from home in NY.
The Sherry is a wonderful hotel with a quaint and personal feeling. The location is perfect for shopping. Our room was very large which is unusual for NYC and made it easy to accomodate our teenage daughter on the pull out sofa. The staff is 5 star and the best in the city. I would highly recommend the hotel and will definitely stay there again.
The best location at 59th and 5th. Walk to Everything in mid-town and the Park. White glove attention even in your private elevator. Only 50 rooms, some with fireplace, heavy moldings, intense baths, lobby looks like Venice villa. Remainder of hotel are private residences. If you're looking for Old World NYC - this is it.
We spent four fabulous days in the city for my 70th birthday ! The Sherry-Netherlands made our experience a lifetime memory..The staff and their service is unsurpassed. The very best location in the city and, the lobby ceiling restroration is amazing ! Thanks to everyone on staff !
The Sherry-Netherland is a lovely boutique hotel on the Upper East Side of Manhattan at the southeastern corner of Central Park, diagonally across Fifth Avenue from The Plaza. We spent an unforgettable weekend there with children and grandchildren to commemorate my wife's birthday. The facility itself with its ornate vaulted lobby, and its paneled elevators relocated from the former Vanderbilt mansion, has a museum-like quality in the best sense. The hotel management is friendly and accommodating and creates a welcoming, informal atmosphere amidst the artistic splendor. Harry Cipriani's Restaurant can be accessed from the main lobby and offers a discount to hotel guests. Rooms and suites are privately owned and uniquely decorated, all of which contributes to a "home away from home" feeling.The hotel's location is prime: a short walk to Lincoln Center or the high-end shops along Madison Avenue. We had a great visit and would stay there again "in a New York minute."
If you like up-town location. This Central Park hotel will be just right. Building is mostly occupied by full time residents but has 50 rooms to rent. Staff is friendly with standard size rooms. You will feel special with a full time elevator operators to push the floor button for you. Rooms have coffee makers, cold soft drinks and water included. Heating and cooling works perfectly.
Best hotel anywhere by FAR... period. There isn't one single thing they don't do better than everyone else in the entire world. World class from top to bottom as they exemplify what all hotels should strive to be. Nobody else even comes close to the Sherry... nobody. Not even just hotels, heck all businesses should learn to not only run as efficiently but also treat their customers as the Sherry does. Simply jaw dropping how seamlessly and effortlessly they provide such personalized customer service.
We spent a week at the hotel from 28th October 2015. The best hotel we've ever stayed at in NY in last 35 years. Wonderful accommodation and the staff are just the best. Nothing was too much trouble. The service was impeccable.
This was the first trip for us to NYC as a family. We certainly picked the right hotel. The location is perfect for so many activities. Access to Central Park is fabulous. We enjoyed the uniqueness of the old world charm with impeccable service from the staff and a wireless internet connection fast enough for our teenage boys ( imagine that).
The Sherry is a beautiful hotel with excellent service. The room was clean, the fitness center well-equiped, and the staff was friendly and helpful. The location of the hotel could not be beat and multiple attractions are within walking distance. I would absolutely stay at the beautiful hotel again.
We love staying at the Sherry-Netherland. It's a classic hotel. And the people who make the hotel function are gracious, professional, yet very warm, very friendly. very welcoming. If you encounter a problem or need something they are incredibly responsive. You couldn't ask for a better location. It's on 5th Avenue near 59th Street, across from the Apple store, the Plaza, and Central Park. The 5 Ave bus or taxi cab will take you downtown. You're a block away from the Madison Avenue bus to take you uptown and the subway going uptown and downtown on Lexington Avenue is a block farther. Cipriani's is on the main floor and offers room service. There are a number of wonderful places to eat within walking distance and a Starbucks a block away. You couldn't ask for a better place to shop as well. Bergdorf Goodman is two blocks away and Bloomingdale's 4 blocks away. There's a workout room on the main well-equipped to give you a vigorous work out. Lincoln Center is on the other side of the park 15 minutes away by foot. And Broadway 20 minutes away by cab unless of course you wanted to be in traffic and then 30 minutes. The rates are on the high side at this hotel but the value you get for your money is tremendous. I can't think of a better place to stay in New York. I wish there was a Sherry-Netherland everywhere we traveled.
A 5 star for everything in this hotel. Exceptional out of the ordinary (extra-ordinary) service, beautiful and clean. You really feel like in Venice. I've visited Hotel Cipriani at VENICE, and let me tell you, I felt like I was reliving this experience ; again... This hotel will be my destination next September, when I return to display a painting at the Brooklyn Museum. No doubt about it !!!!!
Have not got a bad word to say about this hotel, our room overlooked Central Park, which was an amazing view, the staff were friendly, helpful and very professional . Hotel itself was very clean and tidy, never any queues at the front desk . We have stayed at some larger 5* hotels but none of them can better the Sherry Netherland. Would recommend this hotel.
On a trip here for work, and this was the more affordable hotel, so most of our staff stayed here. Service is amazing, every single person I encountered was friendly and helpful. Rooms were large and well appointed. Beautiful hotel all-around. Couldn't have asked for anything better.
The Sherry Netherland is my favorite hotel in New York due to their personal level of service, fabulous amenities (complimentary coffee, soda and bottled water), perfect location and beautiful accommodations. I highly recommend this gem of a hotel!
My wife and I have stayed in many NYC hotels over the years and although we have experienced some great luxury hotels, without a doubt the Sherry-Netherlands tops the list! Everything about the hotel is perfect... they accomplish a great feat in blending top-notch service with a warm, personal approach that doesn't come across as stuffy, pretentious or arrogant (a common problem in some luxury hotels). The service at the front desk was always courteous, accommodating and even performed with a sense of humor that often made us smile! And little touches... like a hand written welcome note, a box of chocolates and a complimentary water/soda in the fridge go a long way in setting this hotel apart from the rest. And the bed...so incredibly comfortable! My wife claims to have had the best night sleep in months! And how nice was it to find a basket of complimentary toiletries in the clean, bright bathroom to save a trip to purchase forgotten items! In every aspect, the Sherry-Netherland exceeded our expectations and is the hotel of choice for all our uptown stays! Truly the best of the best!
What can I say...beautiful historic hotel right on Central Park...fantastic service...excellent restaurant on-premises...everything one could ask for in a great New York hotel experience. Location is outstanding for either walking or subway (59th St./5th Ave. Station is at the end of the block) You WILL NOT be disappointed.
The Sherry Netherland far exceeded our expectations at every opportunity. Our City View Suite was large and picture perfect. There was a bottle of white wine chilled in a silver bucket in our room when we arrived. After settling in from a long flight, we received an additional surprise - a bottle of champagne, compliments of the Concierge. The staff pampered us for 5 wonderful days. Fantastic staff and attention to details. The perfect stay!
Every summer I take my kids here for a week. We rent a suite than includes a kitchenette. The building is old world fabulous and the rooms are super spacious with a generous living area. Located at the start of central park, across 5th Avenue from the Plaza and with all the best of the East Side in walking distance, I believe its the best uptown location around. Did I mention Harry Cipriani delivers to you room! The best part is though the amazing staff. The doormen know the kids and the front desk brings them little gift with their names on it. Their are fresh flowers and welcome card in the room on arrival. Seriously gracious and lovely service. Stay here if you can. It's a major experience in the lost art of great customer service, grand hotel and gracious travel.
This hotel is fantastic! Very nice rooms, very helpful customer service... The location is right in front of Central Park and ideally located for people who want to visit Manhattan. Strongly recommend!
Over time, we have stayed in many upscale hotels, but The Sherry Netherland far exceeded any experience we have ever had. The suite was beautifully appointed with every ammenity you could want. The location provides easy access to shopping, restaurants and the beautiful Central Park. The staff is as knowledgeable as they are helpful and friendly. And, let's not forget the "manned" elevator with a cheerful attendant - what a nice touch! We hope to visit again next year!
If you're looking for a timeless and quintessential upper-east side experience the Sherry has that quiet, private residential hotel feel. The suite we stayed in was spacious, magnificent and commanded sweeping views of Central Park and the east side. Every detail was assiduously attended to and there are lovely little touches. The staff is down-to-earth but caring and motivated - as well as extremely efficient. It's a little piece of "old world New York" in the most positive sense.
I have stayed here over the past several years & reviewed it once before. I am here again & can only say that "I feel home again". What other luxury hotel filled with old world elegance and charm has the ability to welcome you with the warmth of an old friend, making you feel as if you're needs and satisfaction are their priority and they deliver with consistency to make that happen, time after time. I am a native New Yorker living in Houston. I come back to Manhattan a couple of times each year and always refer to going back home, and the Sherry makes that a reality. Their location, impeccable service, classic elegance presented with a warmth not found in any other luxury property, is truly unique. I travel extensively and can say this from first hand experience.
This hotel was more than we could have hoped for. Great location, lovely spacious room with a view of 5th Avenue. The staff were friendly, helpful and most importantly genuine. Can't wait to go back!
This was our first stay at The Sherry- Netherland and will not be our last. The staff was absolutely wonderful and catered to all your needs. Tammy, the concierge was so helpful. She even discussed in length with our 16 yr. old one evening an itinerary for following day. The rooms are the largest I have ever seen in NYC. The bathroom is marble and has every special item you would need, including extra toothpaste,mouthwash,etc. The mini refrigerator is stocked with water and soft drinks during your stay and a coffee at no cost to you! Location was fantastic! I can't say enough about this hotel except thanks to everyone that made our stay so nice!
We had the pleasure of being recommended to this hotel by a family member. We stayed here for three nights. Stunning hotel. The lobby is just beautiful, when I walk in, I thought I was at the Sistine Chapel in Rome. When we got to our room we were pleasantly surprised, that was the best part, we were given a large suite with a very nice bathroom, large closet, nice leaving room and a kitchen area, everything was very lovely and clean. The staff was very friendly it was just wonderful, we just can’t fault anything. My only regret, no enough time, there is so much to do in the city. Location is perfect. I can’t wait to come back and stay at this gorgeous hotel.
We visited the Sherry-Netherland Hotel for the first time this past weekend. We were deeply impressed by all aspects of the experience. The hotel staff are the friendliest we have ever experienced in Manhattan. The facility is immaculately maintained, the rooms are spacious and beautiful, and the little extras are noticeable. For example, the hotel provides free wifi, free soda and bottled water, free Sunday NY Times, a box of dark chocolates on arrival. These are things that you typically expect to pay extra for at other high-end NYC hotels. Other establishments may have larger reputations and more heralded names; none, including the Waldorf, is better than the Sherry-Netherland.
An absolute PERFECT experience from check-in through check-out, we just enjoyed three nights of absolute bliss! Beyond reproach, the staff, service, food, cleanliness, location and view are the best that we have ever experienced in NYC and we will continue to return to The Sherry Netherland Hotel for all of our future trips.
We thought this hotel was special based on the location right on the edge of Central Park. The unique location was blown away by probably the best service I have encountered at a hotel in the U.S.Concierge - personalized information based on listening and relating to us. Every restaurant recommended complimented our mood, attire, and budget. One night we had theater tickets - the restaurant selected was perfect and adjacent to our destination. They even offered a car, free of charge. Free is not a well known word in NY.Staff - we were greeted every step of the way, and not with the cheesy attitude. The elevator staff even greeted us by surname. Housekeeping was exceptional. I even had a sport jacket pressed and returned the next day prior to dinner (for a reasonable fee).Extras - Lobby was recently renovated and is beautiful. One day had a forecast of rain, complimentary umbrellas provided for all 3 of us. We were even able to get in to Harry Cipriani's, through side door within hotel, for late night dessert/drinks.We have been fortunate to stay at several 5 star hotels. We consider the Sherry Netherlands the benchmark for service.
I had a wonderful stay at Sherry Netherland. It's an older hotel and a place for guests who will be respectful that this is not a high gloss, new hotel that will cater to your every whim. It is a place to cherish the old school charm of the Upper East side, where you have wonderful doormen who care about your whereabouts, and a staff that is very kind but are not doormats. I personally love this type of hotel. I loved the staff and the cleanliness of the hotel, and the location. I also loved the warm welcome I received when I arrived late and ordered a small bottle of wine to wind down. The staff were very helpful and kind.
The lobby renovation reminds one of the Gritti Palace in Venice (ditto the elevators). Great staff: desk, bellman, doorman, etc. The elevator operators even remember your name and your floor without being told, like Claridges in London still does. Also they don't try to nickel and dime you with the refrigerator stuff like most places -- everything is complimentary. Smallish rooms (at the lower rates), but comfortable, reminiscent of the fifties. Location unbeatable, right at the corner of the Park on Grand Army Plaza. A class operation. I am particularly fond of Harry Cipriani's restaurant, right off the lobby. comfort food, albeit pricey.
We were delighted to return to the Sherry for a second stay and once again enjoyed every aspect of our two-night visit. It is a gem of a hotel with an unbeatable address and service that makes you feel right at home. The newly restored ceiling fresco in the lobby is stunning and catches your breath every time you enter. Attentive doormen and elevator attendants give it a quintessential Upper East Side feel. Rooms that are large and spacious offer a comfortable and elegant space to return to after long days of sightseeing and evenings out.
My husband and I celebrated our 3rd anniversary with a trip to NYC. The entire experience at The Sherry was fabulous. From the room with fresh cut flowers to the beautiful lobby to the fabulous staff it surpassed our expectations. I can't recommend it enough.
First of all I would like to thank all whom write a positive comments coz the hotel and people over there really deserved they cover the tiny details. I made my reservation based on your high reviews.Nothing to add; other than emphasizing on your recommendation, true every single thing let you feel home, the People work their are outstanding where all have the charisma to let you feel delight. It's true bathroom and hotel are old; lobby and reception are very small give you the feeling that it's not a 5 stars hotel but a soon as you enter your room all your estimation will change. The location is amazing for whom want shopping and walk around for cafe and food. If I'm back the sherry Netherland will be my first choice. Thank you all for making my stay royalty.
Special kudos to the valet who literally arrived at my door at immediately after I hung up complaining about a headache at 4am. He was there with Tylenol within minutes to get me thru the night. They don't respond that quickly in hospitals!
This was my first visit to this hidden gem and it could not have gone better. Beautiful hotel with a boutique feel, fantastic location (across from central park), excellent service and flawless rooms. I stayed at the Sherry Netherland over St. Patrick's Day and the parade was literally outside the front door. Great restaurant located next door and many other great dining options within a short walk. Times Square, Central Park, etc... all very close. Complimentary soft drinks and wifi were a plus (and a rarity in many hotels). Learned while staying there that it is 80% residences, which (at least for me) contributed to the feel of it being more of a "local" atmosphere (vs. an overtly "tourist" atmosphere). I could not find a single downside to staying at this hotel. Would stay there again without hesitation.
This was our first stay at The Sherry- Netherland. We chose to stay here after reading many wonderful reviews. We were not disappointed!! From the moment we arrived, everyone was so welcoming. The hotel is gorgeous. We had rooms 915 and 916, a king with an adjoining double. My husband and I along with our three teenagers were so comfortable there. The rooms are decorated beautifully and everything was so clean. All the Keurig coffees, waters and sodas, morning paper are complimentary. The towels and bed linen are wonderful quality. The bell men and elevator men were helpful and so nice. The rooms were always cleaned early in the day and turn down service done while we were at dinner. This is definitely the nicest hotel we have stayed at in NYC and we won't stay anywhere else. Our room cost was not much more than any of the big chain hotels and there is absolutely no comparison. The location was perfect, away from the huge crowds but within walking distance to fabulous shopping, subway entrance, great restaurants, across the street from Central Park. One night we ended up walking back to the hotel from the Imperial Theater which was a nice walk, very doable. Can't say enough about this lovely hotel. Perfect place to make memories for our family of 5!!
This is our favorite hotel. When we are there it feels like home. The staff is terrific. Thanks again.
My family and I needed a mini escape for the night. We were blown away once again by the service and attention to detail from the entire staff at The Sherry Netherlands. Hand written welcome cards, fresh flowers, chocolates and libations are their way of welcoming you. In a city of so many hotels to choose from I can't imagine choosing anywhere but The Sherry!
Everything was perfect! Thank you!
Our accommodations were fabulous as was everything else. Yes, we will be back!
Our FAVORITE HOTEL!!! Without hesitation, the most friendly, professional, warm and welcoming and warm place to stay! Luxurious, but not pretentious. It is my first choice always!! Bravo to your wonderful agents and staff from start to finish! And truly comforting to return to the same familiar faces again and again. Impeccable, courteous and most helpful in every regard. My special thanks to Jackie for always making me feel like I'm coming home.
We always stay here and we are never disappointed. Everything about this property is top notch. Not only is it in a great location but it is gorgeous. And I can't say enough about the staff. They are so friendly! The rooms are all different so it's fun to see which one you will get. I'm not sure I've stayed in the same room more than twice.
We checked in this past Saturday afternoon with our dog and it was a great experience throughout our short stay. Pete was amazing to us and our dog and made sure we had everything we needed. He really went the extra mile. The quiet, clean room was lovely. The location is in the middle of many shops such as Bergdorf's, Cartier's and across from Central Park. We will be back for sure. Thanks to everyone at "The Sherry" for providing us with a seamless stay!
Old world hotel on fifth avenue at bottom of central park. A real touch of class with spacious rooms with fantastic antique style furniture. Friendly helpful staff.